Shipping & Delivery Policy

Last Updated: 15 November 2026

At The Scent Samples, we understand how exciting it is to receive your favourite fragrances. We aim to ensure that every order is carefully packed and delivered to your doorstep safely.

Please read our Shipping & Delivery Policy to understand our order processing and delivery procedures.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it.

Orders are processed after successful payment confirmation.
Each order is carefully checked and packed before dispatch.
Please ensure that your shipping address and contact details are accurate when placing your order.
Processing may take additional time during high-volume sales, holidays, or unforeseen circumstances.

2. Shipping & Delivery Timeline

Estimated Delivery Time: 2–5 Business Days

We aim to deliver orders within 2–5 business days after dispatch, depending on the delivery location and courier service.

Please note:

Delivery timelines are estimates and may vary depending on your location.
Remote locations and areas with limited courier services may require additional delivery time.
Delays caused by weather conditions, public holidays, operational disruptions, or courier-related issues may be beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any available shipping offers or free shipping benefits will be communicated through our website or checkout page.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through your registered mobile number or email address, depending on courier and tracking availability.

You can use the provided tracking information to follow your shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

The Scent Samples will not be responsible for delivery failures resulting from incorrect or incomplete addresses or contact details provided by customers.

If you notice an error after placing an order, please contact us immediately. We will try our best to assist you if the order has not yet been dispatched.

6. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will coordinate with the relevant courier partner and assist you in checking the shipment status.

7. Damaged or Incorrect Orders

We take care to ensure that every order is packed properly before dispatch.

If you receive a damaged, leaking, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Your order number.
Clear photographs or an unboxing video showing the issue.
A brief description of the problem.

Our team will review your complaint and assist with an appropriate resolution in accordance with our applicable policies and consumer protection laws.

8. Delivery Attempts

Please ensure that someone is available at the delivery address to receive the shipment.

If delivery cannot be completed due to customer unavailability, incorrect address details, or other delivery-related circumstances, the courier partner may attempt redelivery or return the shipment according to its procedures.

9. Contact Us

For any shipping or delivery-related questions, please contact:

The Scent Samples

Phone / WhatsApp: +91 8596928159

Email: thescent@thescentsamples.co.in

Website: https://thescentsamples.co.in

The Scent Samples – Smell Before You Commit.