Privacy Policy

Privacy Policy

Last Updated: 15 November 2026

At The Scent Samples, accessible at https://thescentsamples.co.in, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or communicate with us.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

Personal Information

  • Full name.

  • Email address.

  • Mobile number.

  • Billing address.

  • Shipping address.

Order Information

  • Products purchased.

  • Order details and purchase history.

  • Transaction references.

  • Payment confirmation details.

Technical Information

  • IP address.

  • Browser and device information.

  • Website usage information.

  • Cookies and similar tracking technologies.

We collect only the information reasonably necessary to operate our store, process orders, and provide customer support.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process and fulfil your orders.

  • To arrange shipping and delivery.

  • To send order confirmations and updates.

  • To provide customer support.

  • To communicate regarding products and services.

  • To improve our website and shopping experience.

  • To prevent fraudulent transactions and unauthorized activities.

  • To comply with applicable legal and regulatory requirements.

  • To send promotional updates where permitted and, where required, with your consent.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways.

We do not intend to store your complete debit card, credit card, or banking credentials on our own systems.

Payment information is handled according to the privacy and security policies of the respective payment service providers.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your shopping preferences.

  • Maintain shopping cart functionality.

  • Improve website performance.

  • Understand visitor behaviour.

  • Provide a smoother browsing experience.

You may manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell your personal information to third parties.

However, we may share necessary information with trusted service providers for legitimate business purposes, including:

  • Shopify and website service providers.

  • Payment gateway providers.

  • Courier and shipping partners.

  • Technology and analytics providers.

  • Customer support service providers.

  • Government authorities or legal agencies when required by law.

Such information is shared only to the extent reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Our website is powered by Shopify, which provides the underlying e-commerce infrastructure.

However, no online platform or method of electronic transmission can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil your orders.

  • Maintain transaction and business records.

  • Provide customer support.

  • Resolve disputes.

  • Meet applicable legal and regulatory obligations.

When information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable law.

8. Your Privacy Rights

Subject to applicable laws, you may request to:

  • Access your personal information.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Withdraw consent for promotional communications.

  • Raise concerns regarding the processing of your personal information.

To exercise these rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review their respective privacy policies before sharing any personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy whenever necessary to reflect changes in our business practices, website operations, or applicable laws.

Any updated version will be published on this page with a revised date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

The Scent Samples

Phone / WhatsApp: +91 8596928159

Email: thescent@thescentsamples.co.in

Website: https://thescentsamples.co.in

We value your privacy and appreciate your trust in The Scent Samples.